Privacy policy

Last updated: June 20, 2026

Lucent Media Solutions ("we," "us," or "our") operates the website lucentmedia.co and related services. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or engage with our services, including our SMS/text message service.

1. Information we collect

We collect information you provide directly, such as when you fill out a contact or audit request form. This may include:

• Name, email address, and phone number
• Business name, website URL, and service area
• Details about your business and marketing challenges
• Any other information you voluntarily submit

We also collect certain information automatically when you visit our site, including IP address, browser type, referring URLs, and pages visited, through standard server logs and analytics tools.

2. How we use your information

We use the information we collect to:

• Respond to your inquiry and deliver requested audits or reports
• Communicate with you about our services
• Send transactional or informational text messages if you have opted in
• Improve our website and service offerings
• Comply with legal obligations

3. How we share your information

We do not sell your personal information. We may share it with trusted third-party service providers who assist us in operating our website and delivering our services (e.g., email delivery platforms, analytics providers). These providers are contractually required to keep your information confidential and use it only for the services they perform on our behalf.

We may also disclose information when required by law, to enforce our rights, or to protect the safety of our users or the public.

4. SMS / text message service

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Lucent Media Solutions respects your privacy. We use information you provide to send and respond to your mobile messages. This includes sharing it with platform providers, phone companies, and other vendors who help us deliver messages. We will not share mobile information with third parties for marketing purposes. Text messaging originator opt-in data and consent are exempt from such sharing. We may disclose information to satisfy legal, regulatory, or governmental requests, avoid liability, or protect our rights or property. This section applies to your use of our Text Message Service and does not modify this Privacy Policy, which may govern our relationship with you in other contexts.

5. Cookies and analytics

We use cookies and similar technologies for analytics and to understand how visitors use our site. You can disable cookies in your browser settings, though some features of the site may not function as intended. We use Google Analytics to collect aggregated, anonymized usage data. Google's privacy policy governs their handling of that data.

6. Data retention

We retain personal information only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law. Form submission data is retained for client relationship and service delivery purposes.

7. Your rights and choices

You may:

• Request access to or deletion of the personal information we hold about you
• Opt out of SMS messages at any time by replying STOP to any text message you receive from us
• Contact us to update or correct inaccurate information

8. Children's privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

9. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.